Legal
Data and Account Deletion
You can request deletion of your StockZip account and its associated data at any time. This page explains how to make the request, what gets deleted, and what may have to be retained.
Request account deletionHow to request deletion
- 1
Request deletion
Send a deletion request from the account’s registered email address to contact@stockzip.app with the subject "Account deletion request". If you can still sign in, you can also raise the request from the app.
- 2
Verify your identity
We confirm that the request comes from the account owner before acting on it. If the request comes from a different address, or we cannot establish that you own the account, we will ask for further confirmation rather than delete data.
- 3
Export anything you need first
Deletion is not reversible. Export your items, quantities and movement history as CSV before you confirm — we cannot restore records afterwards.
- 4
Confirmation
We complete verified deletion requests within 30 days, and usually sooner. Backups holding the deleted data age out within a further 35 days. We confirm in writing once the deletion has been carried out, and tell you if any records had to be retained and why.
What is deleted
- Your user account and authentication credentials
- Your profile details and contact information
- Inventory items, quantities, locations and folders belonging to your organisation
- Item photos and uploaded files
- Custom fields, labels and asset-tag definitions
- Movement, check-in / check-out and activity history
- Notification and app preferences
What may be retained
- Billing, invoice and accounting records, kept for seven years as required by section 245(2) of the Companies Act 2016 and section 82 of the Income Tax Act 1967 — these are financial records, not your inventory data
- Information required to resolve a dispute or enforce our terms, for as long as that is necessary
- Aggregated or de-identified information that can no longer be linked back to you or your organisation
Billing and accounting records are the only category we are required to keep. Seven years is set by section 245(2) of the Companies Act 2016 and section 82 of the Income Tax Act 1967 — it applies to invoices and payment records, not to your inventory data.
If you cannot access the app
Email contact@stockzip.app from the address on the account, or call +60 19-281 9381. We will verify your identity before deleting anything — if we cannot confirm you own the account, we will not process the request.
We complete verified deletion requests within 30 days, and usually sooner. Backups holding the deleted data age out within a further 35 days.