Side Projects / Beratur
Beratur
Queue management for public service halls
“Nobody should have to guess when it is their turn.”
A walk-in queue that behaves like competent public infrastructure. A visitor joins in under 30 seconds, counter staff serve the fairest eligible person with one dominant action, and the public display and audio direct people to the right counter.
Built and operational
Product URL to be confirmed by Simplify Standards before launch.
Four surfaces, one queue
Visitor
Join the queue from a phone in under 30 seconds, then follow live ticket status without needing to stand and watch the screen.
Counter
One dominant action — serve the fairest eligible person next. Exceptions stay available without crowding the normal path.
Display & audio
A public screen and spoken call that direct the visitor to the right counter, designed to be read across a hall.
Administration
Bilingual services and governed releases configured through guided workflows — no database or queue internals exposed.
Join → Wait → Call → Serve → Record
- 01
Join
The visitor selects a service and joins from their own phone or at reception.
- 02
Wait
Live ticket status shows position and expected counter without requiring them to watch the display.
- 03
Call
The counter takes the next fairest eligible ticket; the display and audio announce it.
- 04
Serve
The officer works from a single clear next action, with recovery paths visible if something goes wrong.
- 05
Record
The outcome is written to the branch ledger and projected to the cloud under privacy filtering.
What makes it hard
Fair, private ordering
Operational decisions are explained without exposing a visitor’s identity, reasons or assistance status.
Branch resilience
The branch ledger is the authoritative writer for active tickets, so core operations continue during a cloud outage.
Governed configuration
Drafts, validation, independent approval, activation, device acknowledgement, audit and rollback — as guided steps.
Freshness as truth
Stale or unsynchronised information is never presented as live or confirmed.
Bilingual by default
Bahasa Melayu and English are both first-class, with equivalent task completion in each.
Accessible under pressure
WCAG 2.2 AA baseline, 44×44px targets (56×56 on kiosks), and continuous layout from 320px upward.
Visitors to a public service hall are older, disabled, low-literacy, on older phones and on limited connectivity as often as not — which is why fairness, privacy and offline continuity were treated as requirements rather than features. Beratur is built and operational; specific deployments are not named here without the customer’s agreement.